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Multi-Year Accessibility Plan - Integrated Accessibility Standards

# Download a copy in pdf format*

Introduction

The Workplace Safety and Insurance Appeals Tribunal’s Multi-Year Accessibility plan is designed to support the principles and requirements outlined in the Accessibility for Ontarians with Disabilities Act, 2005, and Ontario Regulation 191/11 – “Integrated Accessibility Standards Regulation” (“Regulation”). This plan outlines the Tribunal’s strategy over the next 5 years (2013 to 2017) to prevent and remove barriers to accessibility.

Accessibility Commitment

The Workplace Safety and Insurance Appeals Tribunal (“the Tribunal”) is committed to providing an accessible and inclusive environment for all individuals, including parties to appeals, to ensure equal access to our services. The Tribunal is committed to meet the needs of people with disabilities in a timely manner, which respects their dignity and independence. As an employer, the Tribunal is committed to ensuring that it provides equality of access to employment opportunities, and a workplace that is accessible and accommodates the needs of its employees and members.

Application of the Plan

This plan applies to all Tribunal staff and members. The term member is used to designate all order-in-council appointees at the Tribunal. The Tribunal will review and update this accessibility plan at least once every 5 years, in consultation with persons with disabilities and an advisory committee.

This plan is available on the Tribunal’s website at www.wsiat.on.ca and in various accessible formats. If you would like to receive a copy of the policy in an alternate format, or a paper copy, please contact the Tribunal’s Call Centre at: 416-314-8800; Toll Free: 1-888-628-8846; TTY 416-314-1787. Copies of this policy are also available at our Reception Desk at 505 University Avenue, 7th Floor, Toronto.

Customer Service

The Tribunal will continue to provide equal access for all individuals, including parties to appeals, witnesses and representatives, to fully participate in our processes, using reasonable efforts. The Tribunal’s Policy: Accessibility for Customer Service outlines how the Tribunal will provide accessible customer service for hearings and for non-hearing related matters.

Actions:


Timeframe:


By January 2013

Procuring or Acquiring Goods, Services or Facilities

The Tribunal will incorporate accessibility criteria and features when we procure or acquire goods, services and facilities, where practicable to do so. Upon request, the Tribunal will provide an explanation where it is not practicable to incorporate accessibility criteria and features when procuring or acquiring goods, service or facilities.

Action:


The Tribunal will review its procurement practices to ensure compliance with the Regulation.

Timeframe:


By January 1, 2013

Training

The Tribunal, as employer, will provide employees, members and all other persons who provide goods, services or facilities on behalf of the Tribunal, training on the requirements of the Accessibility for Ontarians with Disabilities Act, 2005; Ontario Regulation 429/07, “Accessibility Standards for Customer Service”; Ontario Regulation 191/11 – “Integrated Accessibility Standards Regulation”; and the Human Rights Code as it pertains to people with disabilities.

Action:


Timeframe:


By January 1, 2014 – training for all employees and members on the Regulation.
Ongoing - Accessibility training for new employees and members.

Information and Communication

The Tribunal will provide information to and communicate with individuals, including parties to appeals, in a way that takes into account people’s accessibility needs due to disability.

Feedback


The Tribunal has a process for receiving and responding to feedback that is accessible to people with disabilities. We will continue to receive feedback via:

Action:


Timeframe:


Ongoing

Accessible Formats and Communication Supports


The Tribunal will provide, or will arrange for the provision of, accessible formats and communication supports with respect to Tribunal generated documents, to people with disabilities on request. We will do so in a timely manner and in a way that considers the persons accessibility needs due to disability.

Action:


Timeframe:


By January 2015

Accessible Website


The Tribunal’s public website, including web content, will conform to the Regulation, except where it is not practicable.

Action:

Timeframe:


By January 2014 – new internet websites will conform to WCAG, 2.0, Level A.
By January 2021 – all internet websites and web content will conform to WCAG, 2.0, Level AA, other than:
i. Success criteria 1.2.4 Captions (Live), and
ii. Success criteria 1.2.5 Audio Descriptions (Pre-recorded)

Employment

The Tribunal is committed to ensuring our employment practices, including recruitment and selection, are accessible and inclusive, enabling persons with disabilities to fully participate.

Recruitment:


On request, the Tribunal will provide accommodation for job applicants with disabilities to support them when they are selected to participate in our recruitment and applicant assessment process. In doing so, the Tribunal will consult with the applicant and provide for, or arrange for the provision of accommodation in a way that takes into account their accessibility needs due to disability.

Action:


Timeframe:


By January 1, 2014

Information, Communication Supports and Accessible Formats for Employees & Members


The Tribunal will support our employees and members with disabilities by providing information in a clear and accessible way in order to effectively perform their jobs.

Action:


Timeframe:


By January 1, 2014

Workplace Emergency Response Information


The Tribunal will provide individualized workplace emergency response information to employees or members who have a disability, if the disability is such that the individualized information is necessary and the Tribunal is aware of an accommodation need due to the disability. If an employee or member who has received individualized information requires assistance, the Tribunal will, with the employee or members consent, provide the workplace emergency response information to the person designated by the Tribunal to provide assistance to the employee. The Tribunal will provide this workplace emergency response information as soon as practicable after the Tribunal becomes aware of the need for accommodation due to the disability.

The Tribunal will review the individualized workplace emergency response information if the employee or member moves to a different location; when the employer or member’s overall accommodation needs or plans are reviewed; and when the Tribunal reviews its general emergency response policies.

Action:


Timeframe:


Ongoing

Documented Individual Accommodation Plans


The Tribunal will establish a written process for developing documented individual accommodation plans for employees or members with disabilities. If requested, the accommodation plan will include information regarding accessible format and communication supports provided, individualized emergency response information, if required, and any other accommodation that is to be provided.

Action:


Timeframe:


January 1, 2014 – to develop the written process for establishing individual accommodation plans.

Return to Work Process


The Tribunal is committed to supporting employees and members in the return to work process when they have been absent from work due to disability and require disability-related accommodations in order to return to work.

Action:


Timeframe:


By January 1, 2014

Performance Management, Career Development and Advancement and Redeployment


The Tribunal will take into account the accessibility needs of its employees and members with disabilities and individual accommodation plans, if any, when using performance management, providing career development and advancement, and/or redeploying employees.

Action:


Timeframe:


By January 1, 2014

Annual Accessibility Status Reports

The Tribunal will prepare an annual report on our progress to implement the accessibility strategies outlined in our Multi-Year Accessibility Plan. This report will be made available on our public website and will be made available in an accessible format on request.

Action:


The Tribunal will prepare and publish an Annual Accessibility Status Report on our website.
The Annual Accessibility Status Report will be made available in an accessible format on request.

Timeframe:


By January 1, 2013

 

December 31, 2012

 

* Note:
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