We are pleased to announce that we are modernizing our TTY service as part of our ongoing access to justice initiatives. The updated service will enhance customer service for our callers who are deaf, hard of hearing, or have speech impairments.
What's Changing?
Our TTY service is transitioning to relay services. This service is available now.
What is a Relay Service?
A relay service helps people who are deaf, hard of hearing, or have speech impairments make telephone calls. Trained operators from the phone company act as intermediaries, converting text to speech and speech to text. French language services are available if requested. The service is confidential.
How do I use a Relay Service to Call the WSIAT Call Centre?
- Call the relay service from a TTY or a mobile phone that has TTY enabled in the accessibility settings
- Dial 711 during WSIAT business hours
- When the relay operator answers, type 416-314-8800 GA (go ahead) to identify our phone number and to signal that your message is complete
If you have any questions about calling us through the 711 Relay Service, please email us at info@wsiat.ca. Please do not include case-related information or attachments in the email.
We look forward to serving you through the 711 Relay Service