Accessibility and Diversity
The Workplace Safety and Insurance Appeals Tribunal (WSIAT) is commited to providing an accessible and inclusive environment so everyone can access our services in a way that respects their dignity and independence.
The WSIAT is committed to:
- removing systemic barriers and providing a workplace and services that are accessible, inclusive, diverse and culturally responsive.
- creating a respectful environment for our staff, adjudicators, stakeholders and hearing participants
- supporting mental health. Learn about resources and supports available and how to get help.
Requests for Accessible Formats and Communication Supports
Forms and information about our appeal process are available on this website. If you need forms or information in an accessible format, please contact the Call Centre or the Accessibility Coordinator.
How to Ask for Accommodation
You can ask for an accommodation at any point in the appeal process. Please tell us about your accommodation needs as soon as possible so we can help you more effectively.
To ask for an accommodation, please send in an Accommodation Request Form. If you need help with the form or are unable to complete the form, please call us. We will do our best to remove barriers to ensure access to our services for people who have needs related to a disability.
Our Call Centre is open Monday to Friday 8:30 a.m. to 5:00 p.m.
For general information about an accommodation and accessibility, you can contact:
Forms and other information may be sent to us by e-file, mail, courier or fax to 416-326-5164.
Please email us with general inquiries only. Please do not send case-related information or attachments to us via email. We will delete emails containing case-related information because we are obligated to protect the confidentiality of personal information.
WSIAT Accessibility Feedback Process
The WSIAT welcomes feedback on how we provide accessible services. If you want to provide feedback on our services or facilities to people with disabilities, you can do this by:
In person at our reception desk:
All feedback about how we provide services or facilities to people with disabilities will be sent to the Accessibility Coordinator. The Accessibility Coordinator will acknowledge receipt of the feedback.
Where a response is needed, you can expect to hear from us within 10 days. Some feedback may require more time to address and we will let you know if it will take longer than 10 days.
The WSIAT will respond to feedback in the person’s preferred response format. If no response format is noted, we will respond in the same format the feedback was received.
We will make sure our feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication supports, on request.
Accessibility Policies and Reports
Reports and documents required under the Accessibility for Ontarians with Disabilities Act (AODA) are available to the public on request. Requests for AODA-related reports and documents can be directed to the WSIAT’s Accessibility Coordinator.
The WSIAT’s Accessibility Policies can be found here:
- Accessibility Policy for Customer Service
- Accessibility Policy - Integrated Accessibility Standards
- Multi-Year Accessibility Plan - Integrated Accessibility Standards
The WSIAT’s report on the (2021) Stakeholder Access to Justice and Accessibility Survey can be found here:
The WSIAT’s Annual Status Reports can be found here:
- Workplace Safety and Insurance Appeals Tribunal 2021 Accessibility Report
- Workplace Safety and Insurance Appeals Tribunal 2020 Accessibility Report
- Workplace Safety and Insurance Appeals Tribunal 2019 Accessibility Report
- Workplace Safety and Insurance Appeals Tribunal 2018 Accessibility Report
- Workplace Safety and Insurance Appeals Tribunal 2017 Accessibility Report
- Workplace Safety and Insurance Appeals Tribunal 2016 Accessibility Report
- Workplace Safety and Insurance Appeals Tribunal 2015 Accessibility Report
- Workplace Safety and Insurance Appeals Tribunal 2014 Accessibility Report
- Workplace Safety and Insurance Appeals Tribunal 2013 Accessibility Report